Colonial Motor Mart

Colonial Collision Center

  Give us a call: 724-465-5605

 Lifetime repair warranty

  • Guaranteed completion dates  
  • FREE pick up and delivery

       

Monday-Friday 8:00 AM to 4:30 PM ,Saturday by Appointment

Manager: Mark Hamilton

97 North 2nd Street,

Indiana PA 15701

 24 Hour Towing:  724-349-8778 

COLLISION REPAIR PROCESS

There are many steps involved with the repair process. As a general rule, the more damage caused in the accident, the more complex the repair process is. Listed below are the steps for an “average” collision repair.

Administrative

After the estimate has been written, the insurance company and owner approvals are obtained.

Parts/Disassembly

In most cases, parts are ordered before the vehicle goes into production. The estimate is given to the technician that has been assigned to repair your vehicle. Damaged parts are removed, and a list is prepared for the Customer Service Representative that details all hidden damage found at this time.

Revised Estimate

The Customer Service Representative makes changes to the estimate based on additional damage that is found and forwards this information to the insurance company. The vehicle owner is called with an update. Many times, additional parts will need to be ordered after the estimate is revised.


Structural Repairs

If any damage is found to the inner structure, it is repaired on one of our frame racks.

Cosmetic Repairs

After removing the vehicle from the frame rack, sheet metal repair and replacement operations are performed.

Refinishing/Polishing

All panels that will need to be refinished go through a very thorough preparation process. The outside finish is applied in one of two Spraybake downdraft/heated spray booths. Then the exterior of the vehicle is polished as needed to match the original factory finish and texture.

Reassembly

The vehicle goes back to the body shop to have trim such as door handles and moldings reinstalled.

Mechanical Repairs

Any mechanical operations that are performed by a specialist, such as air bag replacement, are performed at this time.

Detailing

The vehicle is cleaned thoroughly, inside and out.

Quality Control

Each area that was repaired is checked closely to ensure that all work was properly completed. In addition, most repaired vehicles are road tested. If anything is found to be operating incorrectly, it is either repaired, or if it is something not related to the loss, the customer is notified.

Customer Called

The customer is called during the repair process to keep them informed as to the status of the repairs.

Customer Satisfaction Index

The customer is called approximately one week after they pick up their vehicle to make sure that they are happy with not only the repair work, but with the entire repair process.

 

 

Vehicle Information


Contact Information


CUSTOMER

REVIEWS

Testimonials

Friendly, Accommodating, & Professional

image: http://www.colonialcars.com/resrc/media/image/1020079t/theodore-thumb.jpg
Indiana, PA
August 7, 2017

I've been dealing with Colonial Toyota for well over 20 yrs and I don't think I've ever had a bad experience. Quite the contrary actually ~ and that's really saying something nowadays, with as many dealerships as there are in every town/city. The staff is very accommodating to every customer and really go out of their way to make it as personable as possible, whether it's purchasing, financing, or service.

Great!

image: http://www.colonialcars.com/resrc/media/image/1020327t/paul-thumb.jpg
August 5, 2017

So far my experience with Colonial Motors and my salesman Chad have been top notch. They are truly professionals that there's profession. I couldn't ask for more , clear down to the delivery of the automobile in a clean beautiful manner. I would recommend other people to buy a vehicle from them, and including my mother and dad that will be looking for one in the near future.

New Vehicle Purchase

image: http://www.colonialcars.com/resrc/media/image/1020312t/michaeldetore-thumb.jpg
Greensburg, PA
August 2, 2017

Easy purchase of my gmc truck! No hassle! Fair and honest!

Great Experience at Colonial

image: http://www.colonialcars.com/resrc/media/image/1020121t/james-thumb.jpg
New Kensington, PA
August 2, 2017

Great salesperson in Chad Segner, and very knowledgeable. He and Colonial made this the best car buying experience I have ever had and stress free. We couldn't have been treated any better. All of the people were friendly and explained everything very well. I was impressed with their selection of new and pre-owned cars/trucks. Chad and everyone made me feel that they were working for me in getting me the best possible deal. I will definitely be back for my next purchase and highly recommend Chad and Colonial to anyone looking to purchase.

Quick & Painless

image: http://www.colonialcars.com/resrc/media/image/1020292t/crystal-thumb.jpg
July 25, 2017

We bought our truck here yesterday and the process was quick and painless. Actually very entertaining. We had an awesome sales person Jim Furguson who helped us tremendously. This is the 4 Th vehicle bought here and will definitely be back again!

Worth The Travel

image: http://www.colonialcars.com/resrc/media/image/1020283t/lisasanich-thumb.jpg
July 24, 2017

My husband and I have bought several vehicles from colonial. We travel out of our local area for the better customer service and deals.

Outstanding Dealership

image: http://www.colonialcars.com/resrc/media/image/1020313t/georgekuzilla-thumb.jpg
Home, PA
July 21, 2017

I just purchased a new GMC truck from the team at Colonial Motors and it was a great experience. This is the 5th vehicle I bought there and won't buy from anyone else.

Above and Beyond

image: http://www.colonialcars.com/resrc/media/image/1020271t/jennie-thumb.jpg
Shadyside, OH
June 29, 2017

Just bought from them yesterday, staff was all very friendly and salesman Jim Ferguson was wonderfull on working with me. Took time to show me how everything worked on the car even after having to stay late lol..Was very pleased with my buying experince and will be back again

No Other Dealership Compares

image: http://www.colonialcars.com/resrc/media/image/1020334t/carolb-thumb.jpg
June 21, 2017

I have had my 2014 Mitsubishi Outlander Sport for a week now. Without the caring, compassion and diligence of Chris Frank, Stan Petrigac, and Trevor Henderson I would not have a car today!! This is my third car purchased at Colonial. Anyone looking for a car save your time and see Colonial Motor Mart in Indiana,Pa first. You won't be sorry! Special thanks to Janet Balint!

2016 Sierra Denali Ultimate

image: http://www.colonialcars.com/resrc/media/image/1020136t/fred-thumb.jpg
Indiana, PA
June 14, 2017

Colonial's service manager Tom has my appreciation for his hard work in making it all work seamlessly. Tom went to work with GM to get approval for the suspension repair. The repair was done in swift time and to my delight a great improvement. Mr. Tom Moss thank you

Buying A New Car

image: http://www.colonialcars.com/resrc/media/image/1020318t/kimberlylazor-thumb.jpg
Hillsdale, PA
July 7, 2017

The experience was great,,I have great confidence and trust in my salesman Joe "Car"diello and the whole team at Colonial Motor Mart...Was referred by a family member. Thanks Joe..

Excellent Experience

image: http://www.colonialcars.com/resrc/media/image/1020345t/erichilliard-thumb.jpg
May 22, 2017

We recently purchased a 2016.5 Mazda CX-5. Chris Frank was a deep well of information on our selection. We also researched the Subaru Crosstrek, the Honda CR-V and Mitusbishi Outlander. We decided the Mazda was quieter, with a more responsive engine and lots of room inside. Chris even showed me how to parallel park using the back up camera, and let us actually go through the Parking Garage, so I was sure it would be a good fit. It was... In short, Colonial Motor Mart WAS a good fit!

Courteous and genuinely caring

image: http://www.colonialcars.com/resrc/media/image/1020349t/davidandkimberly-thumb.jpg
April 1, 2017

From the initial handshake to the thankful hug, Jim Ferguson pretty much answered our prayers, He was very diligent in our understanding every part of the SUV,that we were looking at and took the time in answering all our questions. Jim along with Janet,the financial end was the reason we will always buy our vehicles and refer our friends and family to Colonial Auto Mart They are a great team along with the rest of the staff that we encountered..Thank you ever so much for everything, love to you all!!

Pleasant Experience

image: http://www.colonialcars.com/resrc/media/image/1020324t/pamela-thumb.jpg
Rural Valley
March 13, 2017

I had a very pleasant experience overall. Every person at the dealership was extremely kind and helpful. I would recommend this dealership to everyone. I love my new Cadillac !!!

Friendly & Nonpushy

image: http://www.colonialcars.com/resrc/media/image/1020193t/ashleygriffin-thumb.jpg
Pittsburgh, PA
February 21, 2017

I had a wonderful experience working with Colonial. They listened to me, didn't push, and gave me real information about the automobile and my purchase. They were friendly, accommodating, and quick to get us through the purchase process without any frustrations or headaches. I didn't feel like I was being 'sold' on a car but educate on my purchase and options to fit what I needed. Working with Jim Ferguson was a truly wonderful experience. The other sales and customer service associates were also upbeat, polite, and took the time to converse with us as well further making it a an enjoyable experience. Some places you go no one interacts with you except your salesman. We spoke with nearly everyone there and swapped funny stories. It was like talking to friends.

Customer since the 70's

image: http://www.colonialcars.com/resrc/media/image/1020180t/bobhenry-thumb.jpg
Indiana, PA
April 18, 2017

The entire process was quick and painless. I arrived in desperate need of a vehicle. Joe Car listened to my needs and concerns and didn't pressure me into anything. He explained the process and worked with me and stayed well within what I wanted to pay. The financing department worked well with me and secured a great loan at an even better interest rate. My family has been buying from colonial motors since the 70s and the same professional service and care are still the hallmark of the spadafora family. It was a great experience and recommend them to anyone looking for a new or used car..,

First Time Car Buying Experience

image: http://www.colonialcars.com/resrc/media/image/1020277t/david-thumb.jpg
Vintondale, PA
April 3, 2017

Katie assisted me with finding the right vehicle for me and she was able to answer all of the questions that I had. The entire team is willing to go above and beyond to make surends I was satisfied and it was truly a great first time car buying experience.

Outstanding with no hassle

December 21, 2016

Outstanding service. My salesman Jim fergusan is what a sales person should be. Professional, courteous, not pushy, compassionate about my needs, and very knowledgeable. I would not have bought a truck at your dealership without Jim and I'm sure of that. Great job all around with everyone I dealt with!!

Best, friendly dealership around

December 21, 2016

We went to several dealerships and didn’t feel at home. When we came to Colonial they were down to earth, and very helpful. My sales person Joe Cadiello was upfront and easy to get along with. The FIRST deal he gave me was already better than the other dealership i spent 4 hours at that made me feel like a burden. I went back to colonial and purchased a second car from Joe... He's really a good guy. I would recommend this dealership, and have, to everyone i know. I am leaving names out like Steve, and others who really worked hard to make the deals work out for all involved. Thanks again. I can’t get the car purchased to switch off of GMC, but i purchased a 2016 and 2011 Mitsubishi Outlander Sport.

Great People!!!

December 19, 2016

Recently my wife and I bought a 2015 GMC Yukon Denali off of Joe Car at Colonial Motor Mart In Indiana, PA. It was one of the best experiences we have had buying a car in a long time. I called ahead of time and when we got there the vehicle was ready and all the paperwork was already done and all we had to do was sign the papers. Our Salesman Joe was very nice and very knowledgeable of the vehicle we bought and it was a smooth transaction from the first initial phone call to the minute we drove off the lot with our new vehicle. He answered all the questions we had about the vehicle and showed us how to use all the options that came on the model that we bought. This is the third vehicle we have bought from Colonial and I'm sure it won't be the last!!!!

A Great and Honest Experience

December 21, 2016

I purchased a 2016 GMC pickup and want to say that Joe C. was a great person to work with he was honest and very helpful during the entire process of buying the truck. He ensured the items promised were completed to my satisfaction. In other words, a great place and staff to work with if you’re buying a vehicle.

best place to buy a Cadillac in PA

December 1, 2016

If you buy a Caddy from anyone other than Colonial Motors in Indiana PA you will be throwing your money out the window. see CJ (owner) or Chad Segner. for first class service Better than any Cadillac Dealer I have ever been to. Jim Miller President J.M. Miller, Inc.

Awesome service from a professional and friendly staff

November 30, 2016

I had the best experience purchasing a car at Colonial. My salesperson, Chris Frank, was knowledge, patient and delivered what he promised. I also interacted with John Lastsko and Stan Petrigac. Both gentleman treated me with respect and made the negotiation process easier. Janet Balint handled my financing. She was professional, got my a great rate, and very thoroughly explained my options. Steve Crowe went out of his way and delivered the cargo mat to my door. Even the General Manager, CJ Spadafora, took the time to say hello and make sure all my expectations were met. Purchasing a car is never easy, but this group of people make it almost enjoyable :)

Very happy experience

November 24, 2016

From the time we walked through the door we were greeted with kindness and the staff was very helpful and treated us with the upmost respect, which means a lot! They helped us with all the steps to getting us into our new vehicle and working with our budget. After everything was done it didn't feel like just a car dealer it felt like family and I will recommend them to anyone, the services and work of maintenance on the vehicles is outstanding. Thanks to the team at colonial motors and special thanks to Jim furguson.

I am the first girl in my family to buy my own truck!

November 22, 2016

Jim Ferguson was great. Patient, knowledgeable, kind and humorous. It was a stress free experience. What more would a customer want. I have no complaints.

Excellent over the top service

November 18, 2016

My 3rd New Vehicle purchased from Colonial Motors never anything less than the best service from everybody there. Chris Frank goes above and beyond every time to make sure to find you the right vehicle and to make sure your happy with your purchase.

Well worth the drive!

November 7, 2016

Driving more than an hour and a half was well worth it! Everyone at the dealership was warm and welcoming from the minute I entered. My salesman, Chris, was extremely knowledgeable and resourceful. He was thorough throughout the entire process and has followed up with me numerous times since the sale. I definitely recommend Colonial Motor Mart to anyone who is car shopping!

Small town hospitality

November 3, 2016

I would like to share my buying experience at Colonial Motor Mart in Indiana Pennsylvania. I was in the market for a new GMC Sierra. After contacting a couple of dealerships in my home state, I decided to price the vehicle while visiting family in Indiana. I was very pleased with the deal I received at Colonial. Charles Sarver, my salesman, and all of the staff that I dealt with were very friendly and professional in the purchase of my new GMC. I highly recommend this dealership to anyone in the market for a vehicle. Stuart Fisher Louisburg NC

Buying a used pickup

October 28, 2016

Everything was top notch. Mya was very friendly and professional. You have a great employee in her! She came through with everything promised and then some. Felt very comfortable working with her.

Bought My 2016 Yukon Denali Over the Phone

October 20, 2016

After building a 2017 Yukon Denali on the GMC web site I clicked on the Locate a Vehicle Button. Colonial Motor Mart had the exact vehicle I wanted in a 2016 model. Doing the showroom dance is not my thing (won't do it) ! I sent them the original window sticker, photos and VIN for my trade. Took advantage of year end factory incentives and saved big $ along with getting a fair price on my trade after inspection. We went to lunch and looked around uptown while having the paint protectant applied. Charles called when it was done. Overall a great experience!

Great place to purchase a vehicle

October 7, 2016

This is a very good dealership. No one gives you the hard sale. This is the 2nd time I have dealt with Mya Dively. and its the 2nd purchase. That speaks for itself. Also the finance lady Janet Balint was a great help, finding me the best loan rates. Now I will have to find out how the service dept. is. I hope to not have any problems. But if its mechanical it will break. Time will tell. Thanks Mya keep up the good work.

Knowledgeable & friendly staff

September 20, 2016

Dealt mostly with Mya. Very friendly and courteous. Very satisfied with my purchase and the warranty that came with the vehicle. Tough bargainers, but it is what it is. Will try their service dept. in Dec. Thanks. Bob

Happy Customer

September 7, 2016

We had a great buying experience buying our new Mazda6 at Colonial working with Joe Cardiello and Jim Ferguson. Jim handled our initial test drive answering all the pertinent questions. The next day, Joe accommodated our schedule allowing us to visit on very short notice. He explained the differences between the package included on the vehicle that we were considering and the other packages Mazda offered. Joe's no-pressure approach created an easy setting for coming to the final terms of the deal. After the sale, joe personally initiated the process for our insurance to be transferred from our trade-in to our new vehicle. Later, Joe took time to further explain features included on our new car. We will certainly consider buying other vehicles at Colonial.

Car buying made easy!

September 5, 2016

Courteous, friendly, and professional staff made our purchase painless. Our salesperson, Chris Frank took the time to explain all the features of our new automobile. His diligence in helping us reach an amicable purchase price was commendable. I would easily, without reservation, recommend Colonial Motor Mart and Mr. Chris Frank to all my friends. Also, Trevor, "the trade-in" evaluator, was quite friendly and professional. We also met Mr. John Latsko, whom I believe is the general manager. He was very personable and we appreciated his humor. All told, we had a very pleasant experience buying our new car. Thanks again.

Back again

September 2, 2016

Purchased a Yukon XL in March 2016 and returned to buy a Sierra 2500HD. Joe and the staff at Colonial gave excellent service and I'm sure we will return when we want another GMC. Thank you Joe for all your help in making this deal happen. Excellent service!

First Time

November 19, 2015

This was the first time I bought a car and didn't feel overwhelmed. Chris was wonderful. He helped me pick out the car I needed and made the whole process bearable. Everyone was so nice and helpful. I had been to other dealership looking and Colonial treated me the best, hands down. I only wish I would have started there. I bought a 2015 Mitsubishi Outlander.

Great Experience

November 27, 2015

I had a great experience! I will defiantly purchase another vehicle from your dealership and recommend to others. This was the best car buying experience I have ever had.

Home of the Warrenty Forever

November 18, 2015

I purchased a 2011 Hyundai Santa Fe in mid-November from Colonial Motor Mart. I looked all around my area for a good deal. It wasn't happening. I started to branch out further from my home area and found Colonial along with a few others in Johnstown and Indiana. Their web site wasn't anything outlandish or flashy. Nothing there to give you fits or take your attention away from the reason you are there. However, the navigation was very easy to use and gave me almost all of the information I needed except for a test drive. The finance calculators are pretty close to what I ended up with. The whole team there was courteous and friendly. Mya did a great job throughout the whole process and Janet was able to get a very nice finance rate and payment for me. Mike did a good job on my trade-in. He gave me more than I really expected. I really liked their warranty forever program and a couple of the other warranty programs they offer as well. I would recommend Colonial to my family and friends.

Friendly

July 22, 2015

Jim helped me buy my first car, a bit later than most go through this process. He was friendly and helpful, and very kindly managed my and my father's idiosyncrasies. I've driven the car well over 1000 miles in a little less than a month and its running great.